Refund policy
At Crafty Clerk Corner, we want you to be completely satisfied with your purchase. If you are not satisfied, we offer a straightforward refund process. This Refund Policy outlines the conditions and procedures for requesting a refund.
Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
- The item must be returned within 30 days of the purchase date.
- The item must be in its original condition, unused, and in its original packaging.
- Proof of purchase, such as a receipt or order confirmation, must be provided.
Non-Refundable Items
Certain items are not eligible for refunds, including:
- Downloadable software or digital products
- Personalized or custom-made items
- Items marked as final sale
How to Request a Refund
To request a refund, please follow these steps:
- Contact our customer service team at [email protected] to initiate the refund process.
- Provide your order number and the reason for the refund request.
- Ship the item back to us using a trackable shipping method. The return address will be provided in the refund instructions.
Refund Processing
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
Shipping Costs for Returns
Shipping costs for returning items are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item shipped or defective product).
Late or Missing Refunds
If you have not received your refund within the expected time frame, please check your bank account or contact your credit card company. If the issue persists, contact us at [email protected] for assistance.
Changes to This Refund Policy
We may update this Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on this page. We encourage you to review this Refund Policy periodically for any changes.
Contact Us
If you have any questions about this Refund Policy, please contact us at [email protected].